We plan to offer customer service and tech support assistance in-world soon – initially for 10 hrs/week while we gauge demand. This proposal is to set those hours as M-F, 5-6am and 12-1pm SLT or M,W,F 5-7am SLT & T, Th, 11am-1pm SLT.
The note, which went to a Dell group in Second Life of which I’m a member, requested a vote. It got my ‘yes’ vote.
A logical move in Second Life experimentation as part of Dell’s overall community activities.
Dell has come a long way since their dark days of not listening. While there still are issues with some customers – and what company isn’t in that position at any one time? – they deservedly merit warm congratulations for the way in which they engage today.