Comments on: The silence of the Blackberry http://www.nevillehobson.com/2007/04/19/the-silence-of-the-blackberry/ Business, Communication, Technology Sat, 22 Nov 2008 15:02:55 +0000 http://wordpress.org/?v=2.6.3 By: Stop the Presses » Blog Archive » XM Radio’s Crisis Plan: Going Dark and Hoping No One Was Listening? http://www.nevillehobson.com/2007/04/19/the-silence-of-the-blackberry/#comment-46585 Stop the Presses » Blog Archive » XM Radio’s Crisis Plan: Going Dark and Hoping No One Was Listening? Wed, 23 May 2007 18:29:39 +0000 http://www.nevillehobson.com/2007/04/19/the-silence-of-the-blackberry/#comment-46585 [...] This week’s XM satellite radio outage is interesting in a number of ways. XM chief execs have a vested interest in remaining squeaky clean prior to their proposed merger with satellite radio competitors Sirius. They have the advantage of observing how RIM poorly handled BlackBerry outage in two countries and to learn from that. The discounts they’ve offered customers for the outage is generous. Critically now, they must fully appreciate the real take-away: that XM radio is a utility, not a luxury. As such, they need to deal with outages just as expeditiously and to communicate as widely as the water, telephone, and electric companies. [...] [...] This week’s XM satellite radio outage is interesting in a number of ways. XM chief execs have a vested interest in remaining squeaky clean prior to their proposed merger with satellite radio competitors Sirius. They have the advantage of observing how RIM poorly handled BlackBerry outage in two countries and to learn from that. The discounts they’ve offered customers for the outage is generous. Critically now, they must fully appreciate the real take-away: that XM radio is a utility, not a luxury. As such, they need to deal with outages just as expeditiously and to communicate as widely as the water, telephone, and electric companies. [...]

]]> By: Open The Dialogue http://www.nevillehobson.com/2007/04/19/the-silence-of-the-blackberry/#comment-42816 Open The Dialogue Tue, 24 Apr 2007 13:44:57 +0000 http://www.nevillehobson.com/2007/04/19/the-silence-of-the-blackberry/#comment-42816 <strong>LOTD: 4/20/07...</strong> Unfortunately, as Marketing Pilgrim and others point out, "visitor attention" isn't going to cut it as a web publishing metric either. (CT) Thank goodness for Josh Hallett and his WOMBAT updates. That's citizen journalism - bringing an event to peo... LOTD: 4/20/07…

Unfortunately, as Marketing Pilgrim and others point out, “visitor attention” isn’t going to cut it as a web publishing metric either. (CT) Thank goodness for Josh Hallett and his WOMBAT updates. That’s citizen journalism - bringing an event to peo…

]]> By: J. Richard Finlay http://www.nevillehobson.com/2007/04/19/the-silence-of-the-blackberry/#comment-41705 J. Richard Finlay Mon, 23 Apr 2007 02:55:10 +0000 http://www.nevillehobson.com/2007/04/19/the-silence-of-the-blackberry/#comment-41705 RIM has many things to worry about in the PR department, Neville, not the least of which is an SEC investigation into the backdating of stock options. On that score, too, a number of commentators —<a href="http://finlayongovernance.com/?cat=30" rel="nofollow">myself included</a>— have noted what a poor job RIM did in explaining its actions. Perhaps it’s a fair trade after all. You don’t have a BlackBerry and absolutely nobody on RIM's board or in the top management of this leading edge company has a blog. J. Richard Finlay <a href="http://finlayongovernance.com" rel="nofollow">Finlay ON Governance</a> RIM has many things to worry about in the PR department, Neville, not the least of which is an SEC investigation into the backdating of stock options. On that score, too, a number of commentators —myself included— have noted what a poor job RIM did in explaining its actions. Perhaps it’s a fair trade after all. You don’t have a BlackBerry and absolutely nobody on RIM’s board or in the top management of this leading edge company has a blog.

J. Richard Finlay
Finlay ON Governance

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