Yes, they are listing. Starwood has the Starwood Lurker, Hilton has just let somebody called Cyntha post that she is kind of the liason to Hilton and there are know cases of Lurkers for example from Airlines.
For the BA board for example, there are several flight attendents and also some people working in BA which means that they are sometimes able to shed light on some transactions.
As far as I know, chains / airlines are away about this and do take hints from here. Some of the more influential sites of travelling do read post here regulary.
While there are a lot of complaints, there are also a lot of information. It is a very active community and a lot of help if you want to go through the joys of several hotel / flying programs.
I can give impromtu speeches of how some of those work and compare. Isn’t that sad? 
Everybody loves William.
I’m sure you will find that enabling direct commenting will influence what visitors do at TheLobby.com, ie, make it more likely that someone will want to make a comment to a post.
The only thing I would gently suggest is re the formal terms and conditions statement. Pretty onerous! I realize you want to have such a statement, but would it not be better to have a link to it accessible somewhere and instead include a different text in the comment area that is a lot friendlier? Maybe such as the one GM has?
In any event, congrats on your decision to enable commenting. And thanks for listening to criticism.
Looking forward to seeing how TheLobby.com develops.
]]>Over the next few weeks we’ll continue to address the ability for Starwood customers to participate in a dialogue on the site and we’ll continue to make adjustments like we did today.
We hope you track our progress
Marc Schiller
ElectricArtists
I read an interesting assessment on Hospitality.net about hotels and blogs. While it mentions TheLobby.com as an example of what a hotel could do (it’s not a good example!), the article overall is a pretty good one if you want to get a sense of what you could do with blogs.
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